Buying or selling a car should be a pleasant, hassle-free experience‚ and at we do everything we can to make sure that's the case. Our handy hints and tips will ensure you stay safe online, whether you're buying or selling a car.

Report a specific issue

If you think you have seen a scam or received a suspicious email, you can report this to us. Please provide as much information as possible so we can investigate. We examine every suspicious advert and email reported to us.

Protecting your account

If you receive an email that asks you to select a link and enter sensitive information (such as your email or password), be cautious. It is unlikely any reputable organisation would do this. will never ask you for your login details or other personal information in an email and we will never ask you to verify your account information by clicking on a link.

If you think someone has gained access to your account, change your password immediately and contact us. We recommend using different passwords for your account, email account and other online accounts. Never disclose your account details to anyone and always ensure your password is strong by using a combination of letters and digits, including uppercase. You should also change your password regularly.

General safety and security enquiries

If you have any safety and security concerns then contact us.